Delivery and Transport

Freight Exchange

DHL, varying according to the weight of the items. The freight is calculated automatically on the site.

 

The Possibility Of Supervision And Taxation Of Goods

Orders can be randomly selected for scanning the IRS. The amount of tax levied is the customer's responsibility. If the order is inspected by the IRS, the value of the import tax can be applied on the value of the products plus the cost of shipping (on average, taxation is 60% of the total value of goods and shipping).

 

Delivery time

The post office does not allow to schedule a specific time for delivery of your order, so it is important to mention a correct delivery address open to reception during working hours, for example, your workplace.

 

• Orders are posted in DHL within 3 business days after payment confirmation.

 

• This period may be changed if there is no momentary availability of one or more custom products. If any product is unavailable, the customer will be contacted and informed of the deadline for restocking.

 

• If you do not want to wait for the missing product (s) replacement, you can choose one or more substitutes or cancel the order(s).

 

• In case of replacement of the product (s), must be made a hit value.

 

• If you want to cancel the order, the remaining order will be sent immediately, and the value of the product(s) cancelled is returned to the client.

 

POPKISS make shipments to the whole world through DHL 

The order delivery can take between 1 to 20 working days after dispatch, depending on the destination country and the shipping method.

After shipping, the estimated delivery time for DHL Express Service is:

 

EU	Outside EU
1 to 4 workdays	2 to 7 workdays

For Postal Delivery:

EU	Outside EU
3 to 9 workdays	5 to 20 workdays

 

Delivery times may vary in certain exceptional periods of increased flow (examples: Christmas and holiday). We suggest that you should anticipate your purchases in order to receive all orders with no problems.

 

Tracking

In POPKISS you always know where the products ordered are.

All orders sent by POPKISS have a tracking code associated, sent by email as soon as your order is shipped by mail.

Entry Clearance In The Destination Country

All products and brands available in POPKISS.eu have marketing authorization and consumption in Portugal and are themselves covered by the regulations of Infarmed and SAGD. It is the customer's responsibility to confirm that in your country there is any law to prevent the importation and consumption of any product or substance contained in them.

In cases where it is forbidden entry of the products, various situations can occur:

 

• When the product is returned automatically as soon as it arrives at the destination country's customs, because it had no authorization to enter, the return of the value of products will be done in a discount voucher, minus the value of transport costs and any taxes or customs costs associated with the return;

 

• In shipment by express mail, returns for no authorization to enter the country of destination involves charging the customer for the transport costs to the origin as well as all import and customs clearance costs associated with the return. The customer will receive a voucher with the value of the products, minus the total costs for the return. We will always try to question the customer about the preference between the return of the products or the abandonment of goods and consequent destruction. In some destinations, this is not possible because the order is instantly and automatically return to the sender. In these cases, the customer will be responsible for the full cost of returning.

Note: POPKISS cannot be held responsible for further delays from the transport company. Nevertheless if the delay is exceed in more days than those said above, please let us know, so we can check with the transport company the reason and try to solve the problem as soon as possible.